Arthrex, Inc.
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Sustaining Business Relationships

Arthrex continues to experience unprecedented growth and demand for our products throughout the world, and we consider our suppliers to be an integral part of the innovation process. Our goal is to sustain long-lasting business relationships by following the Arthrex Supplier Quality Agreements and conducting all business processes requested by Arthrex’s supply chain professionals.

Sales Techniques

Arthrex expects suppliers to conduct business in an open and honest manner and strictly prohibits the following activities:

  • Overcommitting Capacity: making commitments to provide products without having the capacity to fulfill the commitment
  • Inaccurate Lead Time Commitments: providing inaccurate lead time commitments to secure new or additional business
  • Backdoor Selling: Circumventing the proper Arthrex supply chain management channels to convince an engineering department to purchase or commit to a specific product
  • Requesting Competitor Information: Asking for information regarding competitors, price, lead time, terms, and related information
Supplier Visitation Process
  • All suppliers have limited access to Arthrex’s facilities under the following conditions: First, coordinate all visits with the Supply Chain Professional Schedule all visits in advance
  • Suppliers may not access Arthrex’s premises without signing the Visitor Agreement form and obtaining their Arthrex issued access badge
  • A Supply Chain Professional must accompany any visitor from a supplier, during their visit
Day-to-Day Interactions
  • The Arthrex supply chain organization expects and encourages free and open communication
  • The supplier must assign one point of contact to the Supply Chain Professional. Arthrex expects to receive a weekly open order report from the supplier Arthrex expects order confirmations within 2 business days
  • All questions regarding orders, prints, deviations, or bills of material must go through the assigned Arthrex Supply Chain Professional