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<section id="main"><div id="title-container"><div class="center clear" style="display:none;"><ul class="vb breadcrumb"><li><a href="/">Home</a><span class="divider">/</span></li><li><a href="/corporate">Corporate</a><span class="divider">/</span></li><li><a href="/corporate/contact-us">Contact Us</a><span class="divider">/</span></li></ul><h1 class="vb">Global Product Support</h1></div><hr style="display:none;" ><div style="height:35px;background-color:white;"></div></div><div id="alerts-container" class="vb center"><noscript><div class="alert"><h4>JavaScript is currently not supported or is disabled by this browser.  Please enable JavaScript for full functionality.</h4></div></noscript></div><div class="clearfix" style="-webkit-font-smoothing: antialiased;"><a href="#sideNav"></a><div class="center"><section id="outlier" class="two-column clearfix vb"><section id="sideNav"><h5>Corporate</h5><nav><ul><li><a class="" href="/corporate">Corporate</a><ul><li><a class="" href="/corporate/aboutus">About Us</a></li><li></li><li></li><li></li><li><a class="" href="/global-enterprise-labeling-system" target="_blank">Global Enterprise Labeling System (GELS)</a></li><li></li><li></li><li><a class="" href="/corporate/unique-device-identifer">Unique Device Identifier (UDI)</a></li><li></li><li><a class="" href="/corporate/awards">Awards</a></li><li><ul><li><a class="" href="/corporate/contact-us/email-arthrex">Email Arthrex</a></li><li><a class="selected" href="/corporate/contact-us/global-product-support">Global Product Support</a></li><li></li><li><a class="" href="/corporate/contact-us/marketing-material-request">Marketing Material Request</a></li><li></li><li></li></ul></li><li></li><li></li><li><a class="" href="/corporate/global-supply-chain-disclosure">Global Supply Chain Disclosure</a></li><li></li><li><a class="" href="/corporate/locations">Locations</a></li><li></li><li><a class="" href="/corporate/product-overview">Product Overview</a></li><li><a class="" href="/risk-management-and-compliance" target="_blank">Risk Management & Compliance</a></li><li><a class="" href="/corporate/virtual-patent-marking">Virtual Patent Marking</a></li><li><a class="" href="/corporate/mission">Mission</a></li><li><a class="" href="/corporate/edfu-policy-update">eDFU Policy Update</a></li></ul></li></ul></nav></section><section><article><div class="contributor-content"><p><strong>                                                                                                                                        <img alt="Global Map" class=" lazyload" data-src="https://d30s4oigopvds.cloudfront.net/images/3089/3089_original.png" lazyload="true" ></strong></p><p>&nbsp;</p><p><strong>Global Product Support</strong></p><p>Your input is valuable to us. Contact us about:</p><ul><li>Contract/warranty replacement requests</li><li>Tradeout and upgrade inquiries</li><li>Troubleshooting</li><li>Complaint and adverse event reporting</li><li>Installation and technical documentation</li></ul><p>In situations where devices cannot be decontaminated or packaged in a way that satisfies local regulations and requirements, they should not be returned to Arthrex. Dangerous items, such as damaged lithium-ion batteries, must not be returned to Arthrex. Images should be provided during the initial Global Product Support Request if the device associated cannot be returned.</p><p>To submit a request for service or report a complaint or adverse event, please complete the product feedback form applicable to your region.</p><p>Once complete, your feedback will be assigned a ticket number that will be used as reference in any ongoing communication.</p><table style="border-collapse: collapse; width: 99.2462%; height: 54px;" border="1"><tbody><tr style="height: 18px;"><td style="width: 5.95645%; height: 45px;"><p>&nbsp;</p></td><td style="width: 5.91887%; height: 45px;"><p><strong>North America</strong></p></td><td style="width: 6.01671%; height: 45px;"><p><strong>Latin America</strong></p></td><td style="width: 10.0978%; height: 45px;"><p><strong>Europe, Middle East, and Africa</strong></p></td><td style="width: 6.16554%; height: 45px;"><p><strong>Asia Pacific</strong></p></td></tr><tr style="height: 45px;"><td style="width: 5.95645%; height: 45px;"><p><strong>Hours of Operation</strong></p></td><td style="width: 5.91887%; height: 45px;"><p>7:00 AM-8:00 PM ET USA</p></td><td style="width: 6.01671%; height: 45px;"><p>Not applicable</p></td><td style="width: 10.0978%; height: 45px;"><p>8:00 AM-5:00 PM CET</p></td><td style="width: 6.16554%; height: 45px;"><p>Not applicable</p></td></tr><tr style="height: 45px;"><td style="width: 5.95645%; height: 45px;"><p><strong>Phone Support</strong></p></td><td style="width: 5.91887%; height: 45px;"><p>(800) 391-8599</p></td><td style="width: 6.01671%; height: 45px;"><p>Not available</p></td><td style="width: 10.0978%; height: 45px;"><p><strong><span class="x_ContentPasted2" lang="en-US">Loan Service Center:</span></strong><span class="x_ContentPasted2" lang="en-US"><span class="x_ContentPasted2">&nbsp;</span>+49 89 909005<span class="x_ContentPasted2">&nbsp;</span></span><span class="x_ContentPasted2" lang="en-US">8511</span></p><p><strong><span class="x_ContentPasted2" lang="en-US">Repair Service Center:</span></strong><span class="x_ContentPasted2" lang="en-US"><span class="x_ContentPasted2">&nbsp;</span>+49 89 909005 8421</span></p><p><strong><span class="x_ContentPasted2" lang="en-US">TechSupport</span></strong><span class="x_ContentPasted2" lang="en-US">: +49 89 909005 8800</span></p></td><td style="width: 6.16554%; height: 45px;"><p>Not available</p></td></tr><tr style="height: 51px;"><td style="width: 5.95645%; height: 51px;"><p><strong>Complaints / Feedback Support Form</strong></p></td><td style="width: 5.91887%; height: 51px;"><p><a href="https://www.cognitoforms.com/ArthrexGmbH1/ArthrexSupportRequestsNorthAmerica">North America <br>Product Feedback Form</a></p></td><td style="width: 6.01671%; height: 51px;"><p>&nbsp;</p><p><a href="https://www.cognitoforms.com/ArthrexGmbH1/ArthrexSupportRequestsLatinAmerica">Latin America <br>Product Feedback Form</a></p><p>&nbsp;</p></td><td style="width: 10.0978%; height: 51px;"><p><a href="https://www.cognitoforms.com/ArthrexGmbH1/ArthrexSupportRequestsEuropeMiddleEastAfrica">EMEA <br>Product Feedback Form</a></p></td><td style="width: 6.16554%; height: 51px;"><p><a href="https://www.cognitoforms.com/ArthrexGmbH1/ArthrexSupportRequestsAsiaPacific">Asia Pacific <br>Product Feedback Form</a></p></td></tr></tbody></table><p>&nbsp;</p><table style="border-collapse: collapse; width: 100%;" border="1"><tbody><tr><td style="width: 18.8442%;" width="180"><p>&nbsp;</p></td><td style="width: 36.4321%;" width="306"><p><strong>Patient Support &ndash; All Regions</strong></p></td><td style="width: 44.64%;" width="354"><p><strong>Vet Support &ndash; All Regions</strong></p></td></tr><tr><td style="width: 18.8442%;" width="180"><p><strong>Hours of Operation</strong></p></td><td style="width: 36.4321%;" width="306"><p>8:00 AM-5:00 PM ET USA</p></td><td style="width: 44.64%;" width="354"><p>8:00 AM-5:00 PM&nbsp;ET USA</p></td></tr><tr><td style="width: 18.8442%;" width="180"><p><strong>Phone Support</strong></p></td><td style="width: 36.4321%;" width="306"><p>(800) 391-8599</p></td><td style="width: 44.64%;" width="354"><p>(888) 215-3740</p></td></tr><tr><td style="width: 18.8442%;" width="180"><p><strong>Complaints / Feedback Support Form</strong></p></td><td style="width: 36.4321%;" width="306"><p><a href="https://www.cognitoforms.com/ArthrexGmbH1/ArthrexSupportRequestsPatients">Patient Product Feedback Form</a></p></td><td style="width: 44.64%;" width="354"><p><a href="https://www.cognitoforms.com/ArthrexGmbH1/ArthrexSupportRequestsVetSystems">Vet Product Feedback Form&nbsp;</a></p></td></tr></tbody></table><p><br><br><br></p></div></article></section></section></div></div></section>