Global Product Support
Your input is valuable to us. Contact us about:
- Contract/warranty replacement requests
- Tradeout and upgrade inquiries
- Troubleshooting
- Complaint and adverse event reporting
- Installation and technical documentation
In situations where devices cannot be decontaminated or packaged in a way that satisfies local regulations and requirements, they should not be returned to Arthrex. Dangerous items, such as damaged lithium-ion batteries, must not be returned to Arthrex. Images should be provided during the initial Global Product Support Request if the device associated cannot be returned.
To submit a request for service or report a complaint or adverse event, please complete the product feedback form applicable to your region.
Once complete, your feedback will be assigned a ticket number that will be used as reference in any ongoing communication.
|
|
North America |
Latin America |
Europe, Middle East, and Africa |
Asia Pacific |
|
Hours of Operation |
7:00 AM-8:00 PM ET USA |
Not applicable |
8:00 AM-5:00 PM CET |
Not applicable |
|
Phone Support |
(800) 391-8599 |
Not available |
Loan Service Center: +49 89 909005 8511 Repair Service Center: +49 89 909005 8421 TechSupport: +49 89 909005 8800 |
Not available |
|
Complaints / Feedback Support Form |
Latin America
|
|
|
Patient Support – All Regions |
Vet Support – All Regions |
|
Hours of Operation |
8:00 AM-5:00 PM ET USA |
8:00 AM-5:00 PM ET USA |
|
Phone Support |
(800) 391-8599 |
(888) 215-3740 |
|
Complaints / Feedback Support Form |