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Arthrex, Inc.
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Arthrex U.S. Product Warranty


Arthrex U.S. Product Warranty

The following warranty terms are in effect at the time of publication.  Arthrex reserves the right to modify any of the warranty terms below.  For the latest warranty information, it is best to contact Arthrex directly at: Toll free 866-267-9138, or Direct 239-552-2410.

Arthrex warrants its products to the original purchaser who purchases product through an Arthrex expressly-authorized distribution channel against breakage or failure due to defects in material or workmanship for the warranty period set forth below:

 

Description

New Product Warranty

Synergy HD3, UHD4 Consoles

1 year from the date buyer receives the product; and seven (7) years from the date buyer receives the product on the LED Light Source.

Synergy Camera Heads

1 year from the date buyer receives the product; (7) years from date buyer receives the product against autoclavable failure.

TRIMANO

Lot Numbers 1449 and above: 2 year warranty from the date buyer receives the product. Repaired or refurbished items: 1 year warranty from the date the buyer receives the product.

Arthrex California, Inc. Hand Instruments

As long as the product is owned by the original purchaser.

Repaired and Refurbished Devices for Imaging and Resection

90 days

Arthroplasty

No warranty

Arthrex OEM Products

If Arthrex is acting as an OEM Product reseller, the origional manufacturer's warranties shall apply, if any. Arthrex will direct any warranty claims on OEM Products to the OEM manufacturer.

 

 

Limitation of Warranty

Unless otherwise set forth above, Arthrex, Inc. warrants its products to the original purchaser who purchases product through an Arthrex expressly-authorized distribution channel against breakage or failure due to defects in material or workmanship for a period of one year from the receipt of the product by the original purchaser.  If a product breaks or fails to function in normal surgical use, due to defects in material or workmanship, Arthrex will, at is sole option and after examination by Arthrex’s Quality Management Department, repair or replace the product at no charge.  The warranty does not cover damage caused by misuse or mistreatment of the product. This warranty does not cover damage to the product caused by neglect or accident. This warranty is void if the product has been modified or altered in any manner, or if the product has been repaired, or attempted to be repaired, by anyone other than Arthrex.

THIS WARRANTY DOES NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER WHO PURCHASES PRODUCT THROUGH AN ARTHREX EXPRESSLY-AUTHORIZED DISTRIBUTION CHANNEL, IS NONTRANSFERABLE AND STATES YOUR EXCLUSIVE REMEDY.  ARTHREX SHALL NOT BE LIABLE FOR LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF ARTHREX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  NO RECOVERY OF ANY KIND AGAINST ARTHREX SHALL BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT.

 

DISCLAIMER OF WARRANTY

THERE ARE NO WARRANTIES OTHER THAN THOSE DESCRIBED ABOVE. THERE ARE NO IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  Some states do not allow limitations on the duration of an implied warranty, so all of the above limitations may not apply to you.

 

 Governing Law and Venue

This warranty and any action relating to or brought under this warranty are governed by the laws of the State of Florida regardless of any choice of law principles.  Any legal action to enforce this warranty against Arthrex must be brought in a court of competent jurisdiction located in Collier County, Florida.

 

How to Get Service

In order to receive the benefit of this warranty, the original purchaser must notify Arthrex of the breakage or failure due to defects in materials or workmanship.  Notice must be made to Arthrex by email to Complaints@arthrex.com, phone 866-267-9138 or fax: 239-591-6943 and must be made within 30 days of the expiration of the warranty period set forth above. Upon receiving notice from the original purchaser, Arthrex will provide a Return Authorization Number for return of the product to Arthrex for examination by Arthrex’s Quality Management Department.