Q: How can I get access to the restricted section of the Arthrex website?

A: All you have to do in order to get access to the restricted section of the Arthrex website is this: Click the link "Register" on the Arthrex homepage, fill out the registration form and click submit. You will instantly receive an e-mail with your activation ID. Please follow the instructions in the e-mail to activate your account. If you need further instructions, please refer to the registration help manual. 

Q: I already created an account but cannot login to the website?

A: Make sure that you are using the correct user name and password. If you are unsure about your user name and password or if you forgot your user name and password, we will send you your login information via e-mail. Click here to receive your user name and passowrd via e-mail. Also make sure that you activate your account before you log in for the first time. You activate your account after registering by clicking the activation link in the e-mail that you reveived from Arthrex. 

Q: I am a new sales representative and would like to get access to the restricted section of the Arthrex website.

A: Please call your distributor or Arthrex customer service (800-934-4404) in order to get set up for website access.

Q: I can log on to the website but as soon as I click a button I have to log on again.

A: You need to have "Cookies" enabled in order to browse our website. Please activate cookies in the settings of your browser and log on again.

Q: How do I download a document?

A: In order to download a document, move your mouse pointer over the title of the document. Click your right mouse button to open the menu. Select "Save Target As" and choose the location of your harddrive where you would like to save the document to.

Q: I cannot open/view PDF documents.

A: Please make sure that you have Acrobat Reader installed. You can download Acrobat Reader free of charge from the Adobe website: http://www.adobe.com/products/acrobat/readstep2.html. If you are using an older version of Acrobat Reader and encountering problems viewing PDF documents, please download and install the newest version of Acrobat Reader.
  
In case you have the software program "ZoneAlarm" installed on your computer, please make sure that you switch it off when you browse our website since it might cause problems with the use of PDF documents on our website. 

Q: How can I browse back to the homepage?

A: Simply click the Arthrex logo or the "Home" link in the breadcrumb navigation bar in order to navigate back to the homepage.

Q: What web browser is the Arthrex website best viewed with?

A: The Arthrex website is optimized for Internet Explorer. You can download a recent version of Internet Explorer here: http://www.microsoft.com/downloads/